email us at: customerservice@featheredfriends

Part one

All Feathered Friends products are guaranteed to the original owner for the life of the product against defects in workmanship and materials. Rips, burns, tears, and damages due to accident, normal wear and tear, improper care, misuse or the natural breakdown of colors and materials over time are not covered by warranty, but can be repaired for a reasonable fee at our discretion. Standard products may be returned to us in unused condition with original packaging and receipt within 30 days of receiving it for an exchange or refund (minus shipping charges).  Custom orders (pattern alterations, options, non-standard fabrics or colors, and other modifications) or sale items may not be returned, except for defects in materials or construction.

Part two.

Comforters and pillows must be used inside a slip cover in order to maintain warranty coverage. Normal body oils contribute to accelerated breakdown of both the cotton shell and the down. Occasional cleaning is needed for all down products.  Feathered Friends offers a cleaning service for all of our products except feather beds.

Part three.

We at Feathered Friends are committed to creating gear that is durable, lightweight, and thoughtfully designed.  While we strive to make durable products, it is important to realize that some of the materials we use sacrifice durability, abrasion resistance, and tear strength to achieve lighter weight.  Customers purchasing products made from the lightest fabrics should be aware of the inherent limitations these fabrics have.  Accordingly, customers should adapt their expectations of how products made with ultra light fabrics will perform over time to reflect their reduced durability.