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Returns and Exchanges

For any return, exchange, warranty, or repair, please call our customer service department for a Return Authorization (RA).  Any products sent back to us without a Return Authorization will not be processed.  Please print the Product Return Form, fill it out, and include it with any item you send back to us.

In order to be eligible for return or exchange, a product must

• be in unused condition
• be accompanied by original receipt, tags, and any packaging material
• be returned within thirty days of receiving it.

The following items may not be returned or exchanged:

• products that have custom options (zipper changes, pattern alterations, overfill, non-standard fabrics or colors)
• sale items