Customer Service


Shipping & Delivery

The vast majority of Feathered Friends down products are stored in a partially finished state at our Seattle factory.  This allows us to fill the item with fresh down at the time an order is placed.  Not only does this save a ton of space in our factory (down is incredibly bulky and we wouldn't want to warehouse finished products in a compressed state), it also ensures that you'll be receiving down fill that has been recently cleaned and processed. When you place an order, our production department schedules your item for completion.  Depending on production demands this can take anywhere from 24 to 72 hours excluding weekends and holidays.  Products that are in stock at our Seattle retail store are available to ship immediately.  If you have any concern about the timing of delivery please contact our customer service department at 206-292-2210 or customerservice@featheredfriends.com 

For more information on shipping, please see our Shipping Information page.

Orders

 Orders can be placed directly through our website or by contacting customer service at 206-292-2210 customerservice@featheredfriends.com. Our business hours are (PDT):

Monday - Friday: 10am to 8 pm
Saturday: 10:00 am to 7 pm
Sunday: 10 am to 6 pm 

Returns & Exchanges

Product returns and exchanges can be initiated by logging in to your account and requesting an RMA.  If the item was not purchased directly through our website you can complete a Return/Exchange Form and include this with your returned item.  Items returned without an RMA or Return/Exchange Form will not be processed.  For older items, please do not include any stuff or storage sack, these items will not be returned.    

Pricing & Promotions

Prices advertised on our website are subject to change.  If a pricing error is discovered, Feathered Friends reserves the right to cancel the order and notify the customer of the discrepancy.  

Viewing Orders

Your order history can be viewed by logging in to your account from the Feathered Friends home page.

Cleaning Instructions

Feathered Friends recommends routine, proper cleaning of your down product to maintain longevity and performance (your friends will be happier as well).  Our complete Care & Feeding Instructions can be found here

Privacy & Security

Feathred Friends respects the privacy of our customers.  Any information you supply will be used strictly to process your order and improve the quality of our website.  We do not sell, trade or otherwise supply personal information to any third party entity.  Our entire policy is available here.