We at Feathered Friends want you to get the fullest enjoyment and use out of your products. Plans change, items fit differently than expected, and life happens. If you need to make a return or exchange, you may do so by filling out a Return / Exchange Form and ship items to the listed address. Exchanges and returns need to be initiated within 30 days of purchase, and items need to be returned in new condition with all tags. If you have any questions, please feel free to contact us.
Returns and exchanges can also be made at our retail store in Seattle.
Some exceptions may apply to closeouts items.
All technical climbing gear (including ropes, harnesses, helmets, carabiners, & slings, etc.) and Custom Feathered Friends garments, sleeping bags, and bedding are not eligible for return or exchange. Please contact us if you are unsure whether your item is eligible for return.
For warranty information on Feathered Friends products, please see our Warranty page