Our Seattle production facility is as busy as ever. Some of our items will require additional time to complete at our Seattle production facilities before they ship out.

Please contact us to inquire about immediate availability. 

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Estimated Shipping Times

Other items typically ship in about 2-3 business days.

Please note, due to processing times and payment processor policies, payment is collected at the time of order rather than at shipment.

If you have any concern about the timing of delivery or about availability, please contact us at:

Email: customerservice@featheredfriends.com 
Phone: 206-292-2210

We currently use UPS and the United States Postal Service (USPS) for domestic shipments. 

For orders shipping to PO Boxes, APOs, Alaska, and Hawaii, we use USPS exclusively.

We ship internationally with UPS Worldwide Saver and in some instances DHL. Duties may be required for international shipments.

Please note that orders may still need to be completed. Expedited shipping is does not speed up production time. It only means a faster shipping method when completed.

Standard Shipping

The most economical service that we provide for the 48 contiguous states. When you select Standard Shipping, we will choose a standard shipping service based on the order and the destination. Common standard services include UPS Ground and USPS Priority Mail.

All Free Shipping orders ship with a Standard Service.

Express Shipping

Two to three business days to reach most destinations in the continental United States. Please note: processing times listed above (see When WIll My Order Ship?) still apply to Express Shipping orders. This option is not really necessary for most shipments to Washington State, Oregon or northern California.

Next Day: One business day from departure to arrival. This can be very expensive, but worth it if you want your gear fast. Since we may have to manufacture a product on demand, we do not offer Next Day shipping online. If you're in a rush, please reach out to us at 206-292-2210 or customerservice@featheredfriends.com

USPS Services

USPS Priority Mail: A quick service to much of the United States, with Saturday delivery for many areas. Necessary for PO Boxes.

USPS Express Mail: This is a next-day service to many locations in the United States. To more rural areas, it may take two business days.

A Note on International Orders: You might be assessed customs duties, tariffs, Value Added Tax (VAT). etc., depending on your country. These costs are not included in shipping charges. We are not responsible for any duties on orders. Additionally, we absolutely cannot declare lower values on customs forms or send items as "gifts." Thank you for your understanding.

Most orders arrive 1-2 weeks from the ship date. International shipping may occasionally take longer to arrive due to various factors out of our control.

We want everybody to be able to enjoy Feathered Friends, so we offer shipping to most countries world-wide. We recommend that international orders be placed as far in advance of a hard-deadline as possible, just in case there are delays during transit. If you have any questions or urgent needs, always feel free to contact us at 1-206-292-2210 or customerservice@featheredfriends.com.

UPS International: UPS International is a global express service. Most shipments take about 3 to 5 business days for delivery.

DHL Express International: Most shipments with DHL Express take 3 to 5 business days. However, customs, holidays, and other factors out of our control can cause delays.

Italy Orders: Due to very complicated and stringent import laws, we currently do not ship to Italy. We apologize for the inconvenience

Non Feathered Friends Items: Due to dealer agreements we cannot ship most brands outside the USA. These include but are not limited to Therm-a-rest, MSR, Platypus, Scarpa, LaSportiva, Salewa, Osprey, Mammut, Arc'Teryx, and Petzl. Hilleberg items cannot ship to any European country, Chile, China, Hong Kong, Japan, Korea or Taiwan. If an order set to ship outside the USA includes restricted items, we will cancel those items and notify you.