Need help? We're here.
Everything you need to find shipping policies, start a return, schedule a repair, or learn how to care for your gear. If something isn't covered here, our Seattle team is one call or email away.
Common support topics.
Shipping Information.
Feathered Friends production times, shipping methods, free shipping thresholds, and international policies.
View shipping info →Returns & Exchanges.
30-day window, new condition required. Start a return online with your order number & email.
Start a return →Warranty & Repair.
Check out the Feathered Friends warranty. Need a reapir to a zipper, fabric, down? Submit your gear for repair.
Repair policy →Washing & Care.
How to wash down sleeping bags, jackets, and bedding so they last decades, not seasons.
Care guide →Order Tracking.
Check order status, view past orders, manage your account from the Feathered Friends sign-in.
Sign in →Frequently Asked Questions.
Sizing, temperature ratings, fill power, custom orders, and other common questions.
Browse FAQ →Policies & fine print.
Sales tax is collected on orders shipping to: Washington, Arizona, California, Colorado, District of Columbia, Florida, Georgia, Idaho, Illinois, Kansas, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Utah, and Virginia, and Wisconsin. The tax amount depends on the product type and the destination of the shipment. Sales tax is not charged on Gift Cards. Purchases paid with Gift Cards may be subject to sales tax.
Orders can be placed directly through our website, or by contacting customer service at customerservice@featheredfriends.com or (206) 292-2210.
Log in to your account here. Past orders, tracking numbers, and account details are all viewable there. If you need help finding a past order, please feel free to contact us.
Prices advertised on featheredfriends.com are subject to change. If a pricing error is discovered, Feathered Friends reserves the right to cancel the order and notify the customer of the discrepancy.
We respect customer privacy. Any information you supply is used to process your order and improve the quality of our website. We don't sell, trade, or otherwise share personal information with any third party. The full Privacy Policy is available for review.
The Seattle team picks up the phone.
If your question isn't answered above, give us a call or send an email. We typically reply within one business day.