Shipping Info

When Will My Order Ship?

Our Seattle production facility is back up and running! However, we do expect a bit of a backlog as we get up to speed. Orders for sleeping bags, apparel, and down bedding may take up to 14 to 16 business days to ship.

Other items will usually ship in about one business day.


If you have any concern about the timing of delivery or about availability, please contact us at:

Email: customerservice@featheredfriends.com 
Phone: 206-292-2210

Shipping Methods

We currently use UPS and the United States Postal Service (USPS) for domestic shipments.

For orders shipping to PO Boxes, APOs, Alaska, and Hawaii, we use USPS exclusively.

We ship internationally with United States Postal Service, and express services using DHL or UPS.

Please note that orders may still need to be completed. Expedited shipping services are for quicker times in transit only.

 

Standard Shipping

The most economical service that we provide for the continental United States. When you select Standard Shipping, we will choose a standard shipping service based on the order and the destination. Common standard services include UPS Ground and USPS Priority Mail.

All Free Shipping orders ship with a Standard Service.

Shipping Times

UPS Ground map

Express Shipping: Two to three business days to reach most destinations in the continental United States. This option is not really necessary for most shipments to Washington State, Oregon or northern California.

Next Day: One business day from departure to arrival. This can be very expensive, but worth it if you want your gear fast. Since we may have to manufacture a product on demand, we do not offer this online. If you're in a rush, please reach out to us at 206-292-2210 or customerservice@featheredfriends.com

USPS

USPS Priority Mail: A quick service to much of the United States, with Saturday delivery for many areas. Necessary for PO Boxes.

USPS Express Mail: This is a next-day service to many locations in the United States. To more rural areas, it may take two business days.



International Shipping

International shipping may be impacted by the COVID-19 pandemic as many countries have imposed strict quarantines and flight restrictions. 

We want everybody to be able to enjoy Feathered Friends, so we offer shipping to most countries world-wide. To offer the best balance of shipping speed and cost, we ship with the United States Postal Service, which transfers to each country's postal operator. We also offer faster shipping through UPS. We recommend that international orders be placed as far in advance of a hard-deadline as possible, just in case there are delays during transit. If you have any questions or urgent needs, always feel free to contact us at 1-206-292-2210 or customerservice@featheredfriends.com.

USPS International: For most international locations, this service takes anywhere from 5 to 10 business days. However, factors that are out of our control, such as shipping volumes and foreign customs, can add time to the shipping service.

Express International: We are happy to offer express shipping services to most of the globe. We will ship international orders with express shipping via UPS. In rare cases, we will use DHL. Most shipments take 3 to 5 business days. However, customs, holidays, and other factors out of our control can cause delays.

Italy Orders: Due to very complicated and stringent import laws, we currently do not ship to Italy. We apologize for the inconvenience

A Note on International Orders: You might be assessed customs duties, tariffs, Value Added Tax (VAT). etc., depending on your country. These costs are not included in shipping charges. We are not responsible for any duties on orders. Additionally, we absolutely cannot declare lower values on customs forms or send items as "gifts." Thank you for your understanding.