Shipping Info

Free Shipping on Orders Over $99*

For orders over $99 shipped within the United States, we offer free shipping! Simply select Ground as your shipping option during checkout.

*Free shipping is not available for to Alaska, Hawaii, and international destinations.


When Will My Order Ship?

The vast majority of Feathered Friends down products - sleeping bags, apparel, comforters, and pillows - are in a partially finished state at our Seattle factory. This allows us to fill the item with fresh down at the time an order is placed. Not only does this save a ton of space in our factory (down is incredibly bulky and we wouldn't want to warehouse finished products in a compressed state), it also ensures that you'll be receiving down fill that has been recently cleaned and processed.

When you place an order, our production department schedules your item for completion. Depending on production demands this can take anywhere from 24 to 72 hours excluding weekends and holidays. Products that are in stock at our Seattle retail store are available to ship immediately. If there is an unforeseen availability or timeline issue with your order, we will contact you as soon as possible. 

If you have any concern about the timing of delivery please contact us at 206-292-2210 or customerservice@featheredfriends.com 

Shipping Methods

We currently use UPS and the United States Postal Service (USPS) for domestic shipments.

For orders shipping to PO Boxes, APOs, Alaska, and Hawaii, we use USPS exclusively.

We ship internationally with United States Postal Service, and express services using DHL or UPS.

Orders that have an expedited shipping method are still subject to Availability as mentioned above - if you select Express Shipping for a product that takes 1 to 3 days to complete, it will still take 1 to 3 days to complete the order, and then we will ship via the selected method.

Standard Shipping

The most economical service that we provide for the continental United States. When you select Standard Shipping, we will choose a standard shipping service based on the order and the destination. Common standard services include UPS Ground and USPS Priority Mail.

All Free Shipping orders ship with a Standard Service.

Shipping Times

UPS Ground map

Express Shipping: Two to three business days to reach most destinations in the continental United States. This option is not really necessary for most shipments to Washington State, Oregon or northern California.

Next Day: One business day from departure to arrival. This can be very expensive, but worth it if you want your gear fast. Since we may have to manufacture a product on demand, we do not offer this online. If you're in a rush, please reach out to us at 206-292-2210 or customerservice@featheredfriends.com

USPS

USPS Priority Mail: A quick service to much of the United States, with Saturday delivery for many areas. Necessary for PO Boxes.

USPS Express Mail: This is a next-day service to many locations in the United States. To more rural areas, it may take two business days.



International Shipping

We want everybody to be able to enjoy Feathered Friends, so we offer shipping to most countries world-wide. To offer the best balance of shipping speed and cost, we ship with the United States Postal Service, which transfers to each country's postal operator. For the fastest delivery, we also offer DHL Express for select countries across the world. We recommend that international orders be placed as far in advance of a hard-deadline as possible, just in case the customs processing takes a while. If you have any questions or urgent needs, always feel free to contact us at 1-206-292-2210 or customerservice@featheredfriends.com.

USPS International: For most international locations, this service takes anywhere from 5 to 10 business days. However, factors that are out of our control, such as shipping volumes and foreign customs, can add time to the shipping service.

Express International: We are happy to offer express shipping services to most of the globe. We will ship international orders with express shipping via DHL or UPS. Most shipments take 2 to 3 business days. However, customs, holidays, and other factors out of our control can cause delays.

Italy Orders: Due to very complicated and stringent import laws, we currently do not ship to Italy. We apologize for the inconvenience

A Note on International Orders: You might be assessed customs duties, tariffs, Value Added Tax (VAT). etc., depending on your country. These costs are not included in shipping charges. We are not responsible for any duties on orders. Additionally, we absolutely cannot declare lower values on customs forms or send items as "gifts." Thank you for your understanding.