Customer Service

When will my order ship?

Please see our shipping information page for shipping information. . 

If you have any concern about the timing of delivery or about availability, please contact us at 


Orders can be placed directly through our website or by contacting customer service at

Returns & Exchanges

Product returns and exchanges can be initiated by clicking the button below. You will need your order number and the email address used when placing the order. If you do not have these, please contact us and we'll be happy to help. Returns need to be initiated within 30 days of order fulfillment, and items need to be returned in new condition with all tags.


Pricing & Promotions

Prices advertised on our website are subject to change.  If a pricing error is discovered, Feathered Friends reserves the right to cancel the order and notify the customer of the discrepancy.  

Sales Tax

Feathered Friends collects sales tax for orders shipping to Washington State, Arizona, California, Colorado, Florida, Georgia, Idaho, Illinois, Kansas, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Utah, and Virginia. The amount of tax charged will depend on the product type and the destination of the shipment.

Sales tax is not charged for Gift Cards. However, purchases paid with Gift Cards may be subject to sales tax.

Viewing Orders

Your order history can be viewed by logging in to your account from the Feathered Friends home page.

Cleaning Instructions

Feathered Friends recommends routine, proper cleaning of your down product to maintain longevity and performance (your friends will be happier as well).  Our complete Care & Washing Instructions can be found here

Privacy & Security

Feathered Friends respects the privacy of our customers.  Any information you supply will be used strictly to process your order and improve the quality of our website.  We do not sell, trade or otherwise supply personal information to any third party entity.  Our entire policy is available here.