Our retail store and factory will be fully closed until at least April 8, but we are still available online. While the shop and factory are closed we won’t be answering phone calls, but our trusty customer service team will be answering emails daily from home and are happy to answer any questions you have. The slower pace is also letting us work on some R&D projects from home and get some great adventure stories ready for our blog, so stay tuned for good things ahead.
Be well, friends.
March 16, 2020
As the COVID-19 outbreak continues to spread and threaten our communities, we have made the difficult decision to temporarily suspend operations at our Seattle factory. As a family business our first priority is the health and wellbeing of our extended workplace family, many of whom have been with us for decades. We are encouraging our factory employees to stay home and practice social distancing during this closure, and we will be doing the same.
While we make many of our items to order and will be unable to finish these during our closure, we do have a good stock of finished essentials to keep you warm should you choose to ride out these times at home or in the wild. If we don't have what you're looking for in stock now, please consider purchasing an e-gift card and visiting us when we're back at full capacity.
Our retail store will remain open but the doors will be closed. Give us a call or email, and if we have what you're looking for you can park right outside the shop and we'll run the order out to you. We'll also still be shipping orders for in-stock items, and we’ll available on the phone and through email, so please feel free to keep reaching out. If you'd like to chat, you can reach us at (206) 292-2210 or at email@example.com.
We wish we could give you a reopening date, but the situation is evolving rapidly and the reality is we just don’t know. We are exploring ways to safely get you the gear you want to get outside or hibernate at home during this time, and we will keep you updated.
We are incredibly grateful for our loyal employees and customers. You all have kept us going for almost 50 years, and we look forward to getting back to the business of keeping you warm as soon as possible.
Stay well, and take care of yourselves and each other.
Carol and Peter Hickner, Owners
Juna Hickner Gates, General Manager